United Employers Association and its Affiliates
  • 27-Sep-2017 to 26-Oct-2017 (PST)
  • UEA, Inc.
  • Portland, OR, USA
  • $14 - $16
  • Hourly
  • Full Time

Small Health and Welfare Claims Administrator (United Employers Association affiliate) seeks full-time Member Services Representative to provide outstanding customer service to external and internal clients. Successful candidate must possess excellent interpersonal skills, be a master communicator, and demonstrate a great desire to assist others and continuously learn.  Job has long-term career development potential.

If you value . . .

  • Work/life balance
  • Office potlucks
  • Families and pets
  • Stability
  • Collaborative decision-making
  • Quirky, relaxed work environment

we want to talk to you.

DUTIES

  • Professionally respond to member and provider requests via telephone, email, and in-person
  • Assess and resolve problems within the scope of authority, escalate complex problems to senior staff
  • Employ clarity, efficiency and compassion when communicating with clients
  • Clearly document all customer contacts
  • Support medical director, claims examiners, and administrative team as needed

QUALIFICATIONS

  • HS Diploma, college degree preferred
  • Minimum 2 years customer service, preferably in a healthcare environment
  • Excellent written and verbal communication skills
  • Knowledge of medical terminology, billing, and codes
  • Keen attention to detail; analytically and mathematically inclined
  • Proficiency in Microsoft Office suite
  • Excellent time-management, problem-solving, and organizational skills
  • Must be mature, reliable, have a stellar work ethic, and also possess enthusiasm, initiative, and curiosity
  • Patience and sense of humor are equally essential
United Employers Association and its Affiliates
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